Frequently Asked Questions
1. What is Cuddly?
Cuddly is a high-end brand offering a wide range of baby products to meet all mothers’ needs. We pride ourselves on providing premium quality and safety for your little ones.
2. What payment methods do you accept?
We accept Cash on Delivery (COD) and Visa payments.
3. Do you offer discounts and promotions?
Yes, we regularly offer discounts and promotions to our customers. Be sure to check our website and social media platforms for the latest deals.
4. What are your shipping options and delivery times?
We deliver to any location across Egypt within 2-4 working days. Currently, we do not offer international shipping.
5. What is your return and exchange policy?
Return Period: You can request a return within 3 days from the date of receipt. If there is a manufacturing defect, you can return the product within 14 days from the date of receipt.
Product Condition: The product must be unused and in its original packaging. When requesting a return, please provide photos of the product.
Excluded Items: Health care products and breastfeeding supplies cannot be returned for health reasons.
Return Request: Submit your return request through our social media platforms.
Shipping Costs: Customers bear the shipping costs for returns.
Refunds: Refunds will be processed once we receive and inspect the product. Refunds are issued via “Instapay” or “Vodafone Cash” within 3 days.
Exchanges: You can exchange a product for another item instead of requesting a refund.
6. How can I contact customer support?
You can reach us through our social media platforms or via email at info@cuddlyeg.com. We respond immediately to all inquiries.
7. What if an item I want is out of stock?
We regularly restock our popular items. You can receive notifications for restocks or new product launches by subscribing to our updates on our website or social media.
8. Are your products safe and tested?
Yes, all our products are thoroughly tested to ensure safety and quality. We work with professional and well-known manufacturers.
9. Do you offer customization or personalized orders?
Currently, we do not offer customization or personalization options.
10. How can I place an order?
You can place an order directly on our website or through our social media platforms.
11. Do you offer gift wrapping services?
Yes, we offer gift wrapping services to make your purchases extra special.
12. Are there any upcoming events or special announcements?
Currently, we do not have any upcoming events planned. Stay tuned to our website and social media for any future announcements.
13. What are the weight and age recommendations for your products?
Our products are designed for various age groups and weight limits. Each product listing includes specific age and weight recommendations to ensure safety and suitability.
14. How do I know if a product is right for my baby?
Each product page includes detailed descriptions, specifications, and recommendations to help you choose the right product for your baby. If you have any specific questions, feel free to contact our customer support team.
15. What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us immediately through our social media platforms or email at info@cuddlyeg.com. Provide photos and a description of the issue, and we will assist you with the return or exchange process.
16. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order’s status and estimated delivery time.
17. Do you have a loyalty program?
Yes, we offer a loyalty program for our customers. You can earn points with every purchase, which can be redeemed for discounts on future orders. Sign up on our website to start earning points.
18. How can I stay updated on new products and promotions?
You can stay updated by subscribing to our newsletter and following us on our social media platforms. We regularly post updates about new products, promotions, and special events.
19. Are there any care instructions for your products?
Yes, each product comes with specific care instructions to ensure longevity and safety. These instructions are available on the product packaging and our website.
20. What materials are used in your products?
We use high-quality, safe, and non-toxic materials in all our products. Detailed information about the materials used is available on each product page.
21. Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us immediately through our social media platforms or email at info@cuddlyeg.com. We will do our best to accommodate your request if the order has not yet been processed or shipped.
